• All our packages are dispatched from the Gold Coast, Queensland
  • Once placed orders cannot be amended or combined
  • We use Auspost ONLY, with a LOW flat rate of $9.95 for standard or $11.95 for express Australia wide. Australian orders over $150 are automatically upgraded to FREE shipping - PLEASE NOTE: due to extreme delays with Auspost we have suspended standard shipping option, and we are only offering Express Shipping at $11.95 until further notice. We are very sorry about the inconvenience. 
  • For your peace of mind, all parcels require signature on delivery. If you choose to have Auspost leave your parcel without a signature, please leave us a message in the NOTES section of your order. Maple & Wattle does not assume responsibility if a parcel goes missing when signature on delivery has been refused.
  • Auspost offers a FREE parcel collect service if you prefer for your parcel to be held at the post office (please contact Auspost directly to check if this service is available in your area)
  • Our processing times are between 2- 3 business days, during very busy periods it could be up to 7 business days. We are closed on weekends. 
  • Shipping times are separate from processing times. Express shipping only relates to Auspost delivery times, not how quickly your order will be dispatched. We do not provide a *jump the queue* service
  • All items marked as available on the website are in stock and ready to ship
  • International customers only: the receiver is responsible for any duties and taxes charged by their government and are not included in the shipping fees. International orders to New Zealand are not tracked. 



  • Please contact us at within 7 days of delivery if you have an issue with your order. We will gladly address any problems relating to manufacturing issues or missing items providing you are able to provide photographic evidence within 7 days of delivery
  • Due to the handcrafted nature of the items variations between products are to be expected
  • If you accidentally receive an item different from what you ordered please contact us within 7 days with photos of the item and the invoice. A return label will be emailed, which needs to be printed and taped on a box. Returned item must be in the original conditions. Once we received the item back in the original conditions we will ship the correct item.
  • Shipping is not subject to refund
  • Will we only be able to issue refunds of approved returns. Please contact us prior to returning items. Items received without a return form/unauthorised returns will not be refunded. Authorised returns will be refunded minus shipping and 20% restocking fee
  • All sales are final. No exchanges or refunds for change of mind. 
  • Cancelled orders will encur a 20% restocking fee.



  •  Buyers are responsible for return shipping costs. We highly recommend using AusPost as this will ensure you receive tracking and insurance should there be an issue
  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Don't see the answer to your question here? Drop us a message and we'll get back to you within 72 hours. In the meanwhile, be sure to check out our stress melting bath bombs while you're here!





When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.


How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at